Shipping policy
We process and ship orders efficiently to ensure your items arrive safely and promptly.
- Processing Time: All orders are processed within 1 business day. Orders are not processed or shipped on weekends or holidays.
- Shipping Rates & Estimates: Shipping charges for your order will be calculated and displayed at checkout. We utilize reliable major carriers to ensure secure delivery.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.
- Damages & Lost Packages: Serenity Selections is committed to making sure your order arrives safely. If your package is lost in transit, please contact our support team immediately, and we will gladly work with you to resolve the issue. If an item arrives physically damaged, please reach out to us right away with photos of the product; depending on the situation, we will work with you to offer a partial discount on the item, but please note we cannot offer full refunds or replacements for shipping carrier damages.